78fb Privacy Policy — How We Handle Your Personal Data

Your Privacy at a Glance

The six cards below summarise 78fb's core privacy commitments to every registered player. The full policy sections below provide the complete legal detail and take precedence in all cases.

1. Introduction

This Privacy Policy explains how 78fb collects, uses, stores, and protects the personal data of players registered on the 78fb platform at https://78fb.bio. By registering an account or continuing to use the 78fb platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you must not use the 78fb platform.

This policy applies to all personal data collected through the 78fb website, mobile site, account registration system, payment processing, customer support channels, and any other interaction you have with the 78fb platform. It should be read alongside the 78fb Terms & Conditions, which are incorporated here by reference. References to "we", "us", and "78fb" in this policy refer to the operator of the 78fb platform. References to "you" and "your" refer to the registered player or site visitor.

2. Personal Data We Collect

78fb collects personal data through several channels: directly from you during registration and account management; automatically through your use of the platform; and in some cases from third-party identity verification and payment processing partners. The categories of personal data we collect include:

• Identity data: full name, date of birth, nationality, and government-issued identification document details (such as National Identity Card number or passport number) collected as part of the KYC verification process required before withdrawal processing.
• Contact data: mobile phone number used for account registration, and any email address optionally provided for account communications. Your mobile number is your primary account identifier.
• Financial data: mobile wallet account identifiers (bKash, Nagad, Rocket, Upay) or bank account details used for deposits and withdrawals, transaction amounts, dates, and reference numbers. We do not store full card numbers or full bank account numbers beyond what is strictly necessary for transaction processing.
• Technical data: IP address, device type, operating system, browser type and version, time zone, screen resolution, and session identifiers. This data is collected automatically when you access the 78fb platform and is used for security monitoring and fraud prevention.
• Usage data: games played, wagers placed, betting history, bonus claims, session duration, navigation paths within the platform, and other behavioural data generated by your use of the service. This data is used for account management, responsible gaming monitoring, and improving the platform experience.
• Communications data: the content and metadata of any messages you send to 78fb customer support, including live chat transcripts, email content, and support ticket records. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

We collect only the data that is necessary for the purposes described in this policy. Where data collection is optional (for example, providing an email address for promotional communications), this will be clearly indicated at the point of collection and your decision whether to provide it will have no negative impact on your access to core platform services.

3. How We Use Your Personal Data

78fb uses the personal data it collects for the following purposes, each of which has a clear lawful basis as described in Section 4 of this policy:

• Account creation and management: processing your registration, verifying your identity, maintaining your player account, processing deposits and withdrawals, and communicating with you about your account status, security alerts, and service updates.
• KYC and fraud prevention: verifying that you meet the eligibility requirements set out in the Terms & Conditions, including age verification and identity confirmation; detecting, investigating, and preventing fraudulent transactions, money laundering, or other prohibited activities; and maintaining audit trails required for regulatory compliance.
• Responsible gaming: monitoring your account activity to identify indicators of problem gambling behaviour, enforcing deposit limits and self-exclusion requests, and proactively reaching out if our systems detect patterns consistent with harmful gambling conduct.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players interact with the platform, identify technical issues, improve game offerings, optimise navigation flows, and develop new features that better serve the Bangladesh market.
• Marketing communications: sending you information about promotions, bonuses, new game launches, and special offers relevant to your account and preferences — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.
• Legal and regulatory obligations: disclosing personal data to law enforcement, regulatory authorities, or courts where required by applicable law; responding to lawful orders, subpoenas, or legal process; and maintaining records required by anti-money laundering and financial crime prevention regulations applicable in Bangladesh.

4. Legal Basis for Processing

Each use of your personal data described in Section 3 is grounded in at least one lawful basis. The primary legal bases on which 78fb relies are:

• Contract performance: processing necessary to create and maintain your player account, process your financial transactions, and deliver the gaming and betting services you have contracted to receive by accepting the Terms & Conditions.
• Legal obligation: processing required to comply with anti-money laundering regulations, KYC obligations, fraud reporting duties, and other legal requirements applicable to online gaming operators serving the Bangladesh market.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your privacy rights. We balance our legitimate interests against potential privacy impacts before relying on this basis.
• Consent: where you have given explicit consent, for example by opting in to receive marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Personal Data

78fb does not sell your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: mobile wallet operators (bKash, Nagad, Rocket, Upay) and bank payment gateways receive the minimum necessary financial and identity data to process your deposit and withdrawal transactions. These partners are bound by their own data protection obligations and are prohibited from using your data for any purpose other than processing your specific transaction.
• KYC verification partners: specialist identity verification service providers receive identity documents and biometric data (where applicable) for the sole purpose of verifying that you meet the age and identity requirements for platform access. KYC partners are contractually prohibited from using this data for any other purpose.
• Law enforcement and regulatory authorities: where required by applicable law, court order, or regulatory direction, 78fb will disclose personal data to the relevant authority. We will, where permitted by law, notify you of any such disclosure before it takes place.
• Technology service providers: cloud hosting, data storage, content delivery, and platform infrastructure providers may have access to personal data in the course of delivering their technical services to 78fb. All such providers are bound by data processing agreements that restrict their use of your data to the specific technical service being provided.

In every case where 78fb shares personal data with a third party, we apply appropriate contractual, technical, and organisational safeguards to protect your data and ensure it is used only for the purpose for which it was shared. No 78fb third-party partner is permitted to sell, rent, or otherwise commercially exploit your personal data.

6. Cookies and Tracking Technologies

The 78fb platform uses cookies and similar tracking technologies to enable core platform functionality, maintain session security, and gather anonymised analytics data. Cookies are small data files stored on your device by your browser. The types of cookies we use include:

• Essential cookies: strictly necessary for the platform to function, including session authentication tokens that keep you logged in during an active session, security cookies that protect against cross-site request forgery, and cookies that remember your language preference. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: anonymised cookies that help us understand how players navigate the platform, which sections receive the most engagement, how long sessions last on average, and where technical errors occur. The data collected by analytics cookies is aggregated and cannot be used to identify you individually.
• Preference cookies: optional cookies that remember your platform settings and preferences between sessions, such as your chosen display language and any interface customisations you have applied. You may decline these cookies without affecting your ability to use the core platform.

You can control and manage cookies through your browser settings. Disabling essential cookies will affect platform functionality and may prevent you from logging in or completing transactions. 78fb does not use third-party advertising cookies or cross-site tracking cookies for behavioural advertising purposes.

7. Data Retention

78fb retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal retention obligations. In practice, this means: account data is retained for the full period your account is active plus a post-closure retention period of up to seven years to comply with anti-money laundering and financial crime prevention record-keeping requirements; transaction records are retained for a minimum of seven years from the date of the transaction; customer support communications are retained for up to three years from the date of the interaction; and analytics data is anonymised within twelve months of collection.

When the retention period for a category of data expires, 78fb will securely delete or anonymise the data in accordance with industry-standard data destruction procedures. If you have requested account closure and deletion of your personal data, 78fb will confirm in writing when the deletion process is complete, noting any categories of data that must be retained beyond your request due to legal obligations.

8. Data Security

78fb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and our servers; encryption at rest for sensitive data categories including payment information and identity documents; access controls that restrict employee access to personal data on a strict need-to-know basis; regular security audits and penetration testing; and multi-factor authentication requirements for administrative system access.

While 78fb takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all threats. You also play a role in keeping your account secure: use a strong, unique password for your 78fb account, do not share your login credentials with anyone, and contact 78fb support immediately if you suspect your account has been compromised. 78fb will notify you promptly if it becomes aware of a security incident that materially affects your personal data.

9. Your Data Rights

As a registered 78fb player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the 78fb support team with your registered mobile number and a clear description of your request. 78fb will respond within a reasonable timeframe and will not charge a fee for standard requests:

• Right of access: you may request a copy of the personal data 78fb holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data held in your account. Minor corrections (such as name spelling or contact number updates) can often be processed directly through the account settings section of the platform.
• Right to erasure: you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations. Erasure requests made in connection with account closure will be processed after the mandatory retention period has expired.
• Right to restrict processing: you may ask 78fb to restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to object to marketing: you may withdraw consent to receive marketing communications at any time by contacting support or using any unsubscribe mechanism included in our messages. Withdrawal of marketing consent has no effect on your ability to access and use the 78fb platform.

78fb will respond to all data rights requests within a reasonable period. We may request verification of your identity before processing a request to ensure we do not inadvertently disclose or delete another person's data. If we decline a request, we will explain the reason and advise on any available recourse.

10. Children and Minors

The 78fb platform is strictly intended for adults aged 21 and above. 78fb does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal data to 78fb without your knowledge, please contact our support team immediately at [email protected] so we can take prompt remedial action.

11. Third-Party Links

The 78fb platform may from time to time reference third-party services such as payment provider websites (bKash, Nagad) or game provider information pages. 78fb has no control over the privacy practices of third-party websites and is not responsible for their content or privacy policies. This Privacy Policy applies solely to data collected and processed by 78fb through the 78fb platform. We encourage you to review the privacy policies of any third-party service you choose to access independently.

12. Changes to This Privacy Policy

78fb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When a material change is made, we will endeavour to notify registered players via the platform or by direct communication before the change takes effect. The updated policy will always be available at /privacy-policy with the date of the most recent revision clearly indicated. Continued use of the 78fb platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 78fb handles your personal data, please contact our support team. All privacy-related enquiries are handled confidentially and responded to within a reasonable period during standard business hours (Bangladesh Standard Time, UTC+6).

Contact email: [email protected] (plain text only — not a clickable link). Please include your registered mobile number and a brief description of your privacy query in all correspondence so we can direct your request to the right team as efficiently as possible.